As a psychotherapy practice, we adhere to the highest standards of confidentiality and data protection in compliance with professional ethical guidelines and relevant regulations including HIPAA principles, GDPR, and Kenyan data protection laws.
Welcome to Renewed Minds Psychotherapy ("we," "our," "us," or "Renewed Minds"). We are a professional psychotherapy practice dedicated to providing accessible, evidence-based therapeutic services globally. Our commitment to your privacy and confidentiality is fundamental to our therapeutic relationship.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you:
Therapeutic Confidentiality Notice
All therapeutic communications are protected by professional confidentiality standards. There are specific legal exceptions which your therapist will discuss with you during your initial session.
Cookies & Analytics
Device Information
Usage Patterns
To schedule and conduct therapy sessions, maintain treatment records, communicate about appointments, and provide therapeutic support and follow-up care.
To process payments, send invoices and receipts, manage bookings, and handle administrative aspects of your care including insurance documentation when applicable.
To respond to your inquiries, send appointment reminders, provide session follow-ups, and share relevant mental health resources (with your consent).
To comply with legal requirements, professional standards, and ethical guidelines including mandatory reporting obligations and emergency interventions.
What We Never Do
We never sell your personal or health information. We never share your therapeutic information for marketing purposes without your explicit consent. We never use your session content for any purpose other than your therapeutic care.
All data transmissions are encrypted using SSL/TLS protocols. Session notes are stored in password-protected, encrypted systems.
Strict access controls ensure only authorized therapeutic staff can access your information. Regular security audits are conducted.
We adhere to HIPAA principles, GDPR requirements (for EU clients), and Kenyan Data Protection Act standards.
You have the right to request access to your personal and health information, subject to therapeutic considerations and legal limitations.
You may request corrections to inaccurate or incomplete personal information, though clinical notes have specific preservation requirements.
You may request deletion of your information, subject to legal retention requirements for therapeutic records and financial documentation.
You can request restrictions on how we process your information, except where necessary for therapeutic treatment or legal compliance.
Where applicable, you may request a copy of your information in a structured, commonly used format for transfer to another provider.
Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer at privacy@renewed-minds.com. We will respond within 30 days and may request verification of your identity for security purposes.
We only share your information with third parties under specific circumstances and with appropriate safeguards:
With Your Consent
When you explicitly authorize sharing with other healthcare providers or for specific purposes.
Legal Requirements
When required by law, court order, or to comply with professional ethical obligations.
Therapeutic Necessity
For consultation with clinical supervisors or in emergency situations to ensure your safety.
Payment Processors
PayStack, M-Pesa integration
Telehealth Platforms
Google Meet, Zoom (encrypted)
For privacy-related inquiries
For therapy and service questions
If you have concerns about how we handle your data, you may lodge a complaint with:
Office of the Data Protection Commissioner
Kenya (for Kenyan residents)
Relevant EU Supervisory Authority
For European Union residents
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or website notices.
